Refund policy

RETURNS AND REFUNDS

What we replace

If something arrives damaged, leaking, or  that isn't working, we'll replace it free of charge.

Just send us a photo of the bottle and the packaging within 15 days of delivery, and we'll get a replacement on its way to you. There's no need to send anything back to us, so please keep what you have.

What our returns don't cover

We're not able to offer returns or refunds based on how long a scent lasts, how strong it is, how closely it matches an impression, or if the oil marks fabric when it's applied directly.

Pure oil behaves quite differently from spray. How long it lasts comes down to where you apply it, how much you use, the fabric it sits on, and your own skin, which varies from person to person. Our upto 12 hour figure is based on applying it to clothes rather than to skin.

And because it's pure oil, applying it straight onto fabric can leave a mark. That's simply how oil behaves. The good news is there's an easy way around it: put a little on your palm or wrist first, rub to disperse it, then transfer it to your clothes.

We're also not able to accept returns for change of mind.

Before you order

Every scent page lists its notes and compounds, so it's worth a read before ordering, particularly if your skin is sensitive or you know you react to a certain ingredient. If you're unsure, starting with a single bottle is a good way to try us out.

Cancellations and changes

You have 12 hours from placing your order to cancel it, change the items, or correct the address. Just email us within that window and we'll take care of it.

After 12 hours we can't promise a change, and once a parcel is with the courier it's out of our hands to recall or reroute. Parcels travel in large batches, and trying to pull one out mid journey usually means it goes missing entirely. We'd much rather it reached you a little late than not at all.

Refund timing

Once a refund has been approved, it usually takes 3 to 5 business days to show up on your card. The exact timing depends on your bank.

Getting in touch

Email us at support@dawam.store with your order number, and attach a photo if you're reporting damage. We'll take it from there.