Shipping policy
SHIPPING
Where we ship
Canada and the United States.
When your order goes out
You'll get an order confirmation by email as soon as your order is placed, and we dispatch within 24 to 48 hours of that.
If the confirmation hasn't landed, it's worth a look in your spam or promotions folder before getting in touch.
How long delivery takes
7-12 business days from the day your order ships, for both Canada and the US.
We don't give a fixed delivery date. Couriers run to their own schedules, and we'd rather share an honest range than a date we can't stand behind.
We normally cover import duties, customs and border charges on US orders, so there's nothing extra to pay when your parcel arrives.
Tracking your order
You'll receive a tracking number by email as soon as your order ships. You can also track it any time using the Track your order link in the menu at dawam.ca, and you won't need your tracking number to do it.
If tracking hasn't updated for a few days, it usually just means the parcel is between scans. It's still on its way.
If a parcel goes missing
If a parcel is genuinely lost in transit and never reaches you, we'll reship it. Just email us with your order number and we'll get another one out to you.
If tracking says delivered and it isn't with you
Couriers keep photo or signature proof for every delivery, and once a parcel has been scanned as delivered it sits with them rather than with us, so we aren't able to cover it from our side.
It's also worth contacting the courier directly and asking for the proof of delivery photo. It usually shows exactly where the parcel was left.
Wrong or incomplete addresses
If a parcel comes back to us because the address was incomplete or slightly off, we'll happily resend it once the reshipping cost is covered.
You have 12 hours from ordering to correct an address or cancellation. After that we can't promise a change, and once a parcel is moving we aren't able to reroute it.
Refused or undeliverable parcels
If a parcel is refused at the door, or the courier isn't able to deliver it after several attempts and sends it back to us, just email us and we'll arrange to send it out again once the reshipping cost is covered.
If it comes back and you'd rather not have it resent, get in touch and we'll work out the best option with you.
Delays outside our hands
Every so often a parcel is held up by something neither we nor the courier can do much about. Severe weather, customs checks, courier network disruption and busy periods around holidays can all add time to a delivery.
When that happens we'll keep you updated and stay on it until your parcel reaches you. It does mean we aren't able to guarantee the usual 7-12 business days in those situations.
Getting in touch
Email us at support@dawam.store with your order number and we'll look into it for you. We read every message and get back to you as quickly as we can.